Route Shipping Coverage
We are excited to partner with ROUTE, an innovative company that offers our customers peace of mind by protecting your Barn Chic Boutique order from our hands to yours. Worried about theft, loss, and damage (including porch pirating)? Fret no more with the thorough coverage that Route provides - should your order not make it to you, one simple click files a claim and your order is repurchased by Route and on its way to you. Make sure you have the "Add shipping protection for $.xx" button clicked on your checkout screen. (This is underneath the subtotal and above the “update cart” button.)
For orders under $100, the cost for the protection is just 98 cents! For orders over $100, it is roughly 1-2% of the cart total (pre-discount). This is much cheaper and easier than any insurance that shipping providers offer! We highly encourage you to select this coverage to protect your Barn Chic items from loss, damage, or theft. With Route, even porch pirating issues and packages marked as delivered but not received are covered. This service is available on both domestic and international orders, and we highly recommend that you select the coverage. (Route coverage is required for all international orders to protect your shipment.)
If you have selected to purchase the Route coverage, when you complete your transaction you will receive an email from Route that provides instructions on how to file a claim (with one click!) should that be necessary.
Please note that there are filing timelines for lost, damaged, or stolen packages. (View current timelines here.) Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to file a claim right away. Please remember to include pictures of the item(s) and packaging. Claims for damaged item(s) can be filed right away. Damaged claims must be filed within 15 days from the date it was marked delivered.
An item is considered lost if it never is reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered"
Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
For even more details on Route, please visit their customer FAQs section.