Route Package Protection
Visit routeapp.io to learn more.
-Orders are processed within 1-4 business days.
-During the launch week or a special promotion, the processing time may be longer.
-We ship orders Monday through Friday.
-Under $100.00 = $5.75 flat rate standard domestic shipping (USPS First Class Mail)
-US Orders $100+ ship FREE!
-Free US expedited shipping on orders over $175!
-Overnight services are available.
-Worldwide shipping available and cost is calculated at checkout.
-Route Package Protection is available and encouraged.
Items that meet all criteria below may be returned or exchanged if request is initiated within 14 days of purchase date.
*Pre-authorization required (see link below).
*14 DAYS. No returns or exchanges more than 14 days after date of purchase.
*Discount codes greater than 10% off, SALE! Collection, Flash Sale, and Marked Down items: Returns are not accepted on items purchased with a code that took more than 10% off at checkout or those in sale collections. All marked down items and Flash Sale/Sale Collection items are FINAL SALE unless Kover Return Assurance is purchased at checkout. If you want the option to return final sale items for a refund, please purchase Kover Return Assurance for items marked as final sale on the product page.
*FINAL SALE ITEMS: teething products, pacifiers, socks, tights, hair accessories, hats, booties, stuffed animals, special occasion Noralee dresses and shirts, toys, swaddles/blankets, swimwear, gumboots, undergarments, marked down items, and all products by BIBS USA, Mushie, Pretty Please Teethers, and Noralee are final sale – no refunds or exchanges UNLESS Kover Return Assurance is purchased (item must show Return Assurance on the product page and be purchased at checkout to be eligible).
*All Milton & Goose furniture items are FINAL SALE and not eligible for Kover Return Assurance.
*ALL Noralee special occasion items are not eligible for a refund without purchase of Kover Return Assurance.
*Pre-sale and pre-order items are final sale UNLESS Return Assurance is purchased.
*Returns $100 or more and/or 3+ items: Returns of $100 and up or returns of 3 or more items are assessed a 15% restocking fee in addition to the shipping label fee.
*International orders: Sales are final. No returns or exchanges accepted on international purchases.
*A 10% cancelation transaction fee applies to all canceled orders. This is to cover the non-refundable transaction costs that retailers are charged upon order confirmation. NO CANCELATIONS ON FINAL SALE ITEMS.
Shipping: You are responsible for the shipping and handling charges of returning the item. (If approved, our system will provide a label and a flat rate shipping fee ($7.95 for returns under $100 or $13.95 for returns $100+) will be deducted from the refund/credit. Initial and return shipping charges are non-refundable. If you received free shipping on the original order, the prorated amount for the item(s) you are returning will be deducted from the refund/credit.