Hazel Village Woodland Friend - Lucy Owl in Blue Skirt & Bonnet
Lucy is made of gray organic cotton fleece, with natural wing tips and face. Her legs and beak are green organic cotton jersey. She is stuffed with washable polyfill, so she can be hand washed and air dried if she gets dirty. Her eyes are embroidered with cotton embroidery floss. She measures about 14".
Lucy comes wearing a red cotton bonnet, and a soft blue cotton skirt wIth white spots woven in. Lucy's outfit is removable so the animals can share and trade clothes - she looks great in many different outfits, although shoes and socks don't fit her so well because her feet are a different shape. But her wings fit into sleeves surprisingly well.
*Please remove any loose doll clothes accessories like hats, shoes, socks, and scarves before leaving a Hazel Village Dolls with a baby under 3 years old.
PROCESSING TIME FOR YOUR ORDER
We pride ourselves on our quick turnaround time; orders are processed within 1-3 business days, with many orders shipping same or next day. The exception to this timeline is a new collection launch or a special promotion like November & holiday sales; during the first week of a launch or in the case of a special promotion, the processing time may be up to 5 business days. We ship orders Monday through Friday.
HOLIDAY & COVID-19 UPDATE: Most shipping carriers are experiencing extended service times; we apologize for any delay. The only guaranteed service is a pre-arranged Priority Mail Express delivery (1-2 business days after processing).
Standard domestic shipping is through USPS First Class and should arrive 2-5 business days after processing, while expedited shipping should arrive 2-3 business days after processing. (Sundays and holidays are not business days for USPS, and all other shipping providers do not count Saturday or Sunday as business days.)
Need it sooner? Text 512-710-1238 to see if we can accommodate your order and arrange for Priority Mail Express (guaranteed overnight delivery for most locations) or another shipping service (both at the customer's expense).
Domestic (United States) Shipping options and rates:
Under $75.00 = $5.00 flat rate standard domestic shipping (USPS First Class Mail)
$75.00 - $150.00 = FREE US STANDARD SHIPPING via USPS First Class Mail, estimated 2-5 shipping days after processing (note that the time frame is not guaranteed and free shipping excludes international shipping)
Over $150 = FREE US EXPEDITED SHIPPING via USPS Priority Mail or UPS ground (domestic orders only), delivered in 2-3 shipping days after processing though this timeframe is not guaranteed [observed holidays and Sundays are not shipping days]
EXPEDITED SHIPPING for orders under $150.01 = $10.50 for USPS Priority Mail or UPS Ground (domestic orders only; see below for international shipping. Please note that this is not a guaranteed service.)
*Note - orders that select expedited shipping should arrive 2-3 days after shipping notification is sent; please allow 1-2 business days for processing, though we do prioritize shipping of expedited packages. If you need it sooner, text us at 512-710-1238.
The only guaranteed shipping services are at an additional cost, so if you need the order overnighted or in two/three days, please text us at 512-710-1238. Priority Mail is provided at no charge to the customer for orders over $150 and available at checkout for $12 if the order total is under $150, but Priority Mail is not a guaranteed service for delivery in 2 or 3 days. It is reliably accurate but there are instances when it does not arrive by its estimated date, especially around holidays. We are unable to refund shipping charges for the carrier's delayed delivery unless it is a guaranteed service for which the customer contacts us to arrange (Priority Mail Express).
Shipping time frames may be longer around postal holidays.
Domestic Tracking: All packages are shipped with tracking; in the rare case that a package is marked as delivered via the provided tracking service but not received, please first reach out to any neighbors and your mail carrier if possible. Sometimes the delivery scan happens before the package is actually delivered, so please give it through the end of the day. If, that evening, you still have not received your package, please reply to an order email and we can help guide you on how to initiate an investigation with the delivering post office. Barn Chic Boutique cannot be held responsible for packages marked as delivered but not received due to theft or postal office delivery errors. PLEASE PURCHASE ROUTE SHIPPING PROTECTION TO ENSURE YOUR ORDER IS COVERED (even when the package shows as delivered but is not in your hands!).
Shipping fees are non-refundable after the order is processed. Returns are at the customers' expense; a label can be emailed upon request (shipping fee will be deducted from return amount).
PROTECTING YOUR ORDER:
We are excited to offer our customers a very affordable and super simple way to protect shipments from our hands to yours (not just your doorstep!) through ROUTE. Route is a platform for customers to insure their order; at checkout, make sure the “Add shipping protection for $.XX” is selected. (This is underneath the subtotal and above the “update cart” button.)
For orders with a pre-discount total under $100, the cost for the protection is just 98 cents. For orders over $100, it is roughly 1-2.5% of the cart total (pre-discount). We highly encourage you to select this coverage to protect your Barn Chic items from loss, damage, or theft. With Route, even porch pirating issues and packages marked as delivered but not received are covered. Barn Chic Boutique is not responsible if you do not purchase Route coverage and your package is marked as delivered.
Once you complete your transaction, you will receive an email from Route that provides instructions on how to file a claim (with one click!); note that there are filing deadlines so please don't delay with filing a claim if needed. This service is available for both domestic and international orders.
If you purchased Route coverage and your package shows 'delivered' with tracking but you did not receive the package, you must file the claim with Route between days 5-15 from date of marked 'delivered' status in tracking. Orders that were not delivered but presumed to be lost in transit must file the claim within days 7-30 from the last tracking scan for domestic orders and days 20-30 for international orders.
Route is optional and encouraged for US orders and required for international orders.
Barn Chic Boutique is happy to provide international shipping! Our shipping platform provides an exact shipping quote based on the weight of your order and location of delivery, with options for shipping provider/time frame of delivery.
INTERNATIONAL SALES ARE FINAL, AND ROUTE SHIPPING PROTECTION IS REQUIRED (see above for more details on Route). If an international order is placed and Route Shipping Coverage is not purchased, an invoice will be sent for the price to cover the package (roughly 1-2.5% of the cart total pre-discounts). ROUTE COVERAGE IS REQUIRED TO PROTECT YOUR INTERNATIONAL ORDER.
Boxed items (cotton swaddles, newborn gown/hat sets, etc) may have packaging removed to fit within international shipping standards.
Please note that import duties and VAT charges may apply for deliveries outside of the United States and are the responsibility of the customer. We have no control over these charges and cannot calculate what they might be as customs policies differ widely. The customer is responsible for all import duties/customs charges/taxes. Though lost packages are very unusual, refunds are not provided, so purchase at your own risk.
International deliveries may experience delays due to the impact of COVID-19 on acceptance and scheduling of flights from the US (timeframes are not guarantees during the pandemic). CUSTOMS SCHEDULES ARE NOT TAKEN INTO ACCOUNT FOR THE ESTIMATED LENGTH OF SHIPPING QUOTE.
Note that estimated delivery dates are windows and subject to change; these time frames may not include weekends, holidays, or time spent at customs. DHL business days are Monday-Friday.
All prices are in US dollars.
Barn Chic Boutique hopes its customers develop long, happy relationships with each of their Barn Chic purchases! If, however, you determine you are just not that into your new purchase, or wish you had made a different choice, here is Barn Chic Boutique’s return/exchange policy:
Pre-authorization is required for returns and exchanges. Barn Chic Boutique items that meet all criteria below may be returned or exchanged if request is initiated within 14 days of purchase date.
Shipping: You are responsible for the shipping and handling charges of returning the item. (We can provide a label and deduct the shipping expense from your credit/refund amount.) Initial and return shipping charges are non-refundable.
Returns and exchanges are subject to the limits below.
LIMITS ON RETURNS/EXCHANGES:
* Pre-authorization required. To receive a return authorization, please EMAIL email@example.com with your order number and a reason for the return. (A reply will be sent within 2 business days.)
* 14 DAYS. No returns or exchanges more than 14 days after date of purchase.
* Items must be in sellable condition; any item returned after tags/additional buttons have been removed or item has been washed, worn, stained, has animal hair, any odor, or is otherwise unable to be resold will not be eligible for a refund or exchange. Please carefully inspect your items before returning. Items that do not meet these requirements will be returned and refunds/credits will not be issued.
* No returns or exchanges on teething items, pacifiers, socks, tights, hair accessories, or swimwear.
* Pre-sale items are final sale.
* [NEW - applies to all orders placed 10/28/2020 and after] If your return meets the return guidelines and you request a refund, transaction fees will be deducted. (Afterpay and Sezzle fees are 6%, and Shop Pay/Amazon/PayPal fees are 3%.) If you elect to take store credit, no transaction fees will be removed from the credit.
* Holiday or seasonal-themed items are not returnable/exchangeable after the holiday and winter holiday items are final sale after Thanksgiving.
* Discount code greater than 10% off: Returns not accepted on items purchased with a code that took more than 10% off at checkout.
* Items in the SALE! Collection are final sale.
* Marked down items are final sale, even if they are not in the SALE! Collection. These items have a black 'SALE' circle on the listing.
* Gift Certificates are non-refundable.
* Returns over $150: Returns over $150 are subject to a 15% restocking fee.
* International orders: Sales are final. No returns or exchanges accepted on international purchases.
* Gifts: If you received an item as a gift and would like to exchange, please provide us with the purchaser's full name and approximate date of purchase so that we can easily locate the receipt to help you exchange. The gift giver will not be notified. We are unable to offer exchanges in the event that purchaser's name cannot be found in our system and an order number is not available.
Shipping your return/exchange
Please EMAIL US to initiate the return and obtain the return authorization number and mailing address for the return shipment within 14 days of purchase. RETURNS SENT WITHOUT PRIOR AUTHORIZATION MAY BE REFUSED. (Please allow up to 2 business days for us to reply with the return authorization.) Once the authorization is provided, you must ship the item within 5 days. You can either send your package back to us using the shipping method of your choice, or you can request a return label that will deduct the shipping expense from your refund.
After receiving your return, we will process your return within 3 business days. Items received that do not meet these policies will be returned with no credit or refund provided.
If you have not received an email confirmation regarding processing of your return or exchange after 2 days from our receipt of the return, please contact us. For questions regarding your return or exchange, please send an email to info at barnchicboutique.com.
Thank you for shopping with Barn Chic Boutique!
Do you offer a rewards program?
Yes! Signing up is easy - just click on the shopping bag with a heart on it (lower right on mobile, lower left on desktop) to sign up and start earning points. You can get points for following Barn Chic Boutique on Facebook and Instagram, opening an account, double points for every dollar spent, and points on your birthday. Once you accumulate 500 points, you can cash them in for a $10 off discount, and you can earn 15% off codes after you share our shop with a friend and they make their first purchase.
From where do you ship?
All orders are packaged and ship from our family business in Austin, TX. We can ship anywhere in the world! Proceed to checkout to see pricing options for international shipping.
How much is shipping?
FREE standard US shipping for orders $75 and up!
US orders under $75.00 will be shipped via USPS First Class Mail (2-5 days shipping speed) for a flat $5.00 fee. If you would like us to send the order expedited via USPS Priority Mail or UPS, you can select expedited shipping for $10.50 (2-3 days delivery after processing).
US orders $75 and up receive free USPS First Class shipping. No redemption code necessary!
US orders over $150 receive FREE expedited shipping via USPS Priority Mail (1-3 days) or UPS Ground.
For international orders, the shipping cost is viewable at checkout based on weight, package size, destination, and shipping speed. You will be able to see shipping price options before completing the order, so please proceed to enter shipping information to view options. Please note that if the shipping charge paid is inaccurate based on how the order is packaged, you may receive an invoice for the additional shipping expense. PLEASE COVER YOUR SHIPMENT WITH ROUTE SHIPPING INSURANCE; if you do not add Route coverage at checkout for an international shipment, the cost will be invoiced to you.
Is expedited shipping guaranteed?
The only guaranteed shipping services are at an additional cost, so please contact us if you need the package within 3 days. Expedited shipping is provided at no charge to the customer for orders over $150 and available at checkout for $10.50 if the order total is under $150, but Priority Mail is not a guaranteed service for delivery in 3 days. It is reliably accurate but there are instances when it does not arrive by its estimated date. We are unable to refund shipping charges for the carrier's delayed delivery unless it is a guaranteed service for which the customer contacts us to arrange (Priority Mail Express).
What is Route Shipping Protection?
Route is a new platform for customers to insure their order; at checkout, make sure the “Add shipping protection for $.XX” is selected. (This is underneath the subtotal and above the “update cart” button.)
For orders under $100, the cost for the protection is just 98 cents! For orders over $100, it is roughly 1 to 2% of the cart total before discounts. This is much cheaper and easier than any insurance that shipping providers offer! We highly encourage you to select this coverage to protect your Barn Chic items from loss, damage, or theft. With Route, even porch pirating issues and packages marked as delivered but not received are covered.
Once you complete your transaction, you will receive an email from Route that provides instructions on how to file a claim (with one click!) should that be necessary.
When will my order ship (how long is processing time)?
We pride ourselves on our quick turnaround time; orders are processed within 1-3 business days, with many orders shipping same or next day. The exception to this timeline is a new collection launch or a special promotion like November sales; during the first week of a launch or in the case of a special promotion, the processing time may be up to 5 business days.
Do you ship internationally?
Yes, we do. For more information please visit our Shipping page. If your country is not a shipping destination, you may contact us to inquire about an order.
Can I get my order overnighted?
The short answer is yes, but it is dependent on volume and timing of order for that day; please text us at 512-710-1238 (preferable during standard business hours) and/or contact us to inquire about this service. We partner with USPS Priority Express and UPS for this service at the customer’s expense. The cost is dependent on weight/size of package and shipping destination; the least expensive option is $26.
How can I protect my shipment? Can I purchase insurance?
YES! We are so excited to offer our customers a very affordable and super simple way to protect your order from our hands to yours (not just your doorstep!) through Route. See above for more details.
Can I ship to an address other than my own?
Yes, and you can enter the recipient’s address directly on the order; it will ship straight to them with a gift receipt enclosed (no prices are on gift receipts or packing slips, and you can enter a custom message for the complimentary gift card!).
Why does my order tracking still say "Pre-Shipment?"
As of July 2020, we have seen a lack of tracking for some USPS orders; while this could mean that your order has not yet entered the postal system, it lately is more often reflective that the package has yet to be scanned on its journey to you. We have noticed that some packages never receive a scan (and hence tracking goes unupdated), while others are scanned the moment they enter the system. We apologize for the issue and this is out of our control.
Can I leave a message for a gift card? Where do I do that?
Absolutely! We love sending our beautiful baby items as gifts to celebrate the most special of occasions! When you are in the checkout page – in your cart view – there is a question that says IS THIS A GIFT? with additional text following and a large box outlined in black with the text “Add gift card message or special instructions here.” Note that if you make changes to the cart, you will need to add the message again.
Do you gift wrap?
We wrap every order in gift tissue, seal with a Barn Chic Boutique sticker, and enclose with a personalized note/gift message in a clear plastic mailer inside the shipping envelope/box so that every order has a gift presentation!
How do I know if my order went through?
You will receive an email confirmation of your order immediately after the order is placed. If you do not receive an email confirmation, please contact us.
Where is my order confirmation?
As soon as your order is placed, you will receive an email confirmation to the email address you entered on your order. If for any reason you did not receive an email, please check your spam folder. If you can’t find an email from us, please email us to ensure that the correct address is on file for order confirmations and shipping updates.
How do I update or cancel an order?
Since we do our best to get your order processed and shipped as soon as possible, please text us at 512-710-1238 (preferable during business hours M-F 9-5 Eastern) and/or email us (firstname.lastname@example.org) within two hours of placing your order to make sure we accommodate your changes before your order is out the door and on its way to you or the gift recipient! Please note that all items from the SALE! Collection are final sale and we are not able to edit or cancel those orders. ALL PRE-SALE ORDERS ARE FINAL and cannot be canceled (or returned). Please note that transaction fees are not refundable (Afterpay and Sezzle transaction fees are 6% and Shopify/Amazon/PayPal fees are 3%).
Special Sales & Holiday Promotions
Discounted pricing during special promotions is offered for a limited time while supplies last and is not applicable on previous orders. There are lots of special sales that are only available to our customers and email/text subscribers, so be sure to sign up for our list – and please know we respect your inbox and only email with sales or big announcements. To join, scroll to the bottom right of our website and enter your email.
My discount code won't work. Help!
Please note that discount codes are not applicable during the first week of a new collection's launch period, on pre-sale items, or on Kyte Baby Sleep Sacks, Hazel Village Dolls, Milton & Goose, and most markdowns. This is per our retailer agreement with our vendors. Some brands do not allow any promotional discounts. Thank you for understanding.
If an item is already marked down, additional discounts may not apply. Our system (like most e-commerce small shops) is only able to accept one discount code per transaction. If you would like to use two different discount codes (for different products as we cannot stack codes), please complete two separate transitions and we will combine the orders for shipping and issue a shipping charge refund for one order should the free shipping minimum be met.
How do I initiate a return?
If for any reason you are not satisfied with an item you receive from Barn Chic Boutique, we will be happy to issue a return or exchange within 14 days of purchase, provided that the item is still in its original packaging, has tags/replacement buttons attached, has not been worn or washed, and is within the limits of our return policy. Barn Chic Boutique items must be returned with their original tags/replacement buttons attached and in secure packaging. Original shipping charges and transaction fees are non-refundable. (Transaction fees are not withheld should you choose to take store credit.)
To initiate a return, email us (info at barnchicboutique.com) with the reason for return and be sure to read our full return and exchange policy here. Note that international orders, sale items, and boxed items are final sale. If a discount code greater than 10% is used on non-sale items, those items are eligible for store credit only.
Do I have to pay for the return shipping?
Yes, the customer is responsible for the return shipping expense. We can provide you with a link for a label that you can print out and affix to your package; the cost of the shipping is determined by package weight and size, and this cost will be deducted from your return refund. Exchange shipping is free both directions.
Can I return or exchange items that were bought on sale?
All marked down items and items listed in the SALE! collection when purchased are final sale. Winter holiday items are not returnable after Thanksgiving. Items purchased with codes greater than a 10% discount are only eligible for exchange or store credit. Pre-sale items are final sale.
How long does it take to process my return?
Once your return shipment is received, your return will be processed within 2 business days (however, it may take 2-3 weeks for your refund to appear on your statement). You will receive an email notifying you that the refund was processed (less transaction fees and return shipping fees).
HELP! I got an email/text saying my package was delivered and it isn't here!
So sorry for the trouble - this does happen on occasion. All packages are shipped with tracking; in the rare case that a package is marked as delivered via the provided tracking service but not received, please first reach out to any neighbors and your mail carrier if possible. Sometimes the delivery scan happens before the package is actually delivered, so please give it through the end of the day. If, after that evening, you still have not received your package, please contact us and we can help guide you on how to initiate an investigation with the delivering post office. Please note that Barn Chic Boutique cannot be held responsible for packages marked as delivered but not received due to theft or postal office delivery errors. PLEASE PURCHASE ROUTE SHIPPING COVERAGE TO ENSURE YOUR ORDER IS COVERED (even when the package shows as delivered but is not in your hands!).
What brands do you offer?
Barn Chic Boutique specializes in organic apparel and accessories for babies and toddlers. We seek out high quality, socially conscious, and eco-friendly lines and are proud to carry MilkBarn Kids, Jamie Kay, Briar Baby, Mushie, Meri Meri, Milton & Goose, Rylee + Cru, Noralee, Fin & Vince, Peregrine Kidswear, Little Stocking Company, Pretty Please Teethers, Consciously Baby, L'ovedbaby, Hazel Village, Quincy Mae, Kyte BABY, Kozi & Co, and more.
Where are you located?
Barn Chic Boutique is online only, though we do occasionally do pop up events in the Austin, TX area. Our orders are packaged and shipped from our family business in Austin.