Take 30% off all pajamas in the 2018 Holiday Collection! Use code PJ30off at checkout.

FAQs

What brands do you offer?

Barn Chic Boutique specializes in organic apparel and accessories for babies and toddlers. We seek out socially conscious and eco-friendly lines and are proud to carry MilkBarn Kids, L'ovedbaby, Hazel Village, Quincy Mae, Kyte BABY, Kozi & Co, and Hello Spud. 

Where are you located?

Barn Chic Boutique is online only, though we do occasionally do pop up events in the Austin, TX area. Our orders are packaged and shipped from Austin. 

How do I know if my order went through?

You will receive an email confirmation of your order immediately after the order is placed. If you do not receive an email confirmation, please contact us.

Where is my order confirmation?

As soon as your order is placed, you will receive an email confirmation to the email address you entered on your order. If for any reason you did not receive an email, please check your spam folder. If you can’t find an email from us, please email us to ensure that the correct address is on file for order confirmations and shipping updates.

How do I update or cancel an order?

Since we do our best to get your order processed and shipped as soon as possible, please TEXT (preferable) and/or EMAIL within two hours of placing your order to make sure we accommodate your changes before your order is out the door and on its way to you or the gift recipient!  

When will my order ship (how long is processing time)?

Orders are generally processed and shipped within 1 business day from the date of order, but our guarantee is within 2 business days. Example: You order on Tuesday afternoon; your order will be on its way to you by Thursday (but likely will ship on Wednesday!). Example: You place your order on Sunday morning (not a business day); this order will likely ship on Monday, but our guarantee is that it will be on its way to you by Wednesday. Example: You order on Friday evening. Your order is guaranteed to ship by Tuesday. If we cannot meet our guarantee with your order, you will be notified via email with the opportunity to cancel your order.  

Do you ship internationally?

Yes, we do. For more information please visit our Shipping page. If your country is not a shipping destination, you may contact us to inquire about an order. International Shipping Page

How much is shipping?

Orders under $40 will be shipped via USPS First Class Mail (2-5 days shipping speed) for $3.50. If you would like us to send the order via Priority Mail, you can select expedited shipping for $7 (Priority Mail takes 2-3 days.

Orders $40 and up receive free USPS First Class shipping. No redemption code necessary!

Orders over $70 receive FREE expedited shipping, which is usually USPS Priority Mail (1-3 days), but on occasion we will ship via UPS (1-3 days).

For international orders, please view the shipping page.

Can I get my order overnighted?

The short answer is yes, but it is dependent on volume and timing of order for that day; please TEXT (preferable) and/or EMAIL to inquire for this service. We partner with USPS Priority Express and UPS for this service at the customer’s expense. The cost is dependent on weight/size of package and shipping destination, but the least expensive option Is $22.

Can I ship to an address other than my own?

Yes, and you can enter the recipient’s address directly on the order; it will ship straight to them with a gift receipt enclosed (no prices are on gift receipts or packing slips!).

Can I leave a message for a gift card? Where do I do that?

Absolutely! We love sending our beautiful baby items as gifts to celebrate the most special of occasions! When you are in the checkout page – in your cart view – there is a question that says IS THIS A GIFT? with additional text following and a large box outlined in black with the text “Add gift card message or special instructions here.”

Do you gift wrap?

We wrap every order in gift tissue, seal with a Barn Chic Boutique sticker, and enclose with a personalized note/gift message in a clear plastic mailer inside the shipping envelope/box so that every order has a gift presentation!

Special Sales & Holiday Promotions

Discounted pricing during special promotions is offered for a limited time while supplies last. Not applicable on previous orders. There are lots of special sales that are only available to our customers and email subscribers, so be sure to sign up for our list – and please know we respect your inbox and only email with sales or big announcements (we email less than once a month). To join, scroll to the bottom right of our website and enter your email.

My discount code won't work. Help!

If you have any automatic discounts that are appearing when you are on the checkout page (for example, a buy one, get one half off special), the system will not allow additional discount codes to be used on the order. If you would like to use the automatic discounts and a discount code for items that don't apply to the automatic discount, please complete two separate transitions and we will combine the orders for shipping and issue any shipping charge refunds if minimums are met. 

How do I initiate a return?

If for any reason you are not satisfied with an item you receive from Barn Chic Boutique, we will be happy to issue a return or exchange within 30 days of purchase, provided that the item is still in its original packaging and has not been worn or washed. Barn Chic Boutique items must be returned with their original tags and packaging. Original shipping charges are non-refundable. To initiate a return, email us and be sure to read our full return and exchange policy here. Note that international orders are final sale.  

Do I have to pay for the return shipping?

Yes, the customer is responsible for the return shipping expense. However, we can provide you with a label that you can print out and affix to your package; the cost of the shipping is determined by package weight and size, and this cost will be deducted from your return refund. We offer free shipping on exchanges.

Can I return or exchange items that were bought on sale?

All marked down items are final sale. Note that items purchased with a discount code (but not listed on the sale page) are not ‘marked down items’ and are eligible for return or exchange unless otherwise noted with the special promotion.

How long does it take to process my return?

Once your return shipment is received, a refund to your method of payment will be issued within one business day (however, it may take 2-3 weeks for your refund to appear on your statement). You will receive an email notifying you that the refund was processed (less any return shipping fees).

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