Do you offer a rewards program?
Yes! Signing up is easy - just click on the shopping bag with a heart on it (lower right on mobile, lower left on desktop) to sign up and start earning points. You can get points for following Barn Chic Boutique on Facebook and Instagram, opening an account, points for every dollar spent, and points on your birthday. Once you accumulate 500 points, you can cash them in for a $5 off certificate and you can earn 15% off codes after you share our shop with a friend and they make their first purchase.
When will my order ship (how long is processing time)?
Orders are processed within 1-4 business days (usually within two business days). The exceptions to this timeline are a new collection's launch or a special promotion like November or end of season sales; during the first week of a launch or in the case of a special promotion, the processing time may be up to 6 business days. (We ship Monday-Friday.)
From where do you ship?
All orders are packaged and ship from our family business in Austin, TX. We can ship anywhere in the world! Proceed to checkout to see pricing options for international shipping.
How much is shipping?
FREE standard US shipping for orders $100 and up!
US orders under $100.00 will be shipped via USPS First Class Mail (2-5 days shipping speed) for a flat $5.75 fee. If you would like us to send the order expedited via USPS Priority Mail or UPS, you can select expedited shipping for $13.00 (2-3 days delivery after processing).
US orders $100 and up receive free USPS First Class shipping. No redemption code necessary!
US orders over $175 receive FREE expedited shipping via USPS Priority Mail (1-3 days) or UPS Ground.
For international orders, the shipping cost is viewable at checkout based on weight, package size, destination, and shipping speed. You will be able to see shipping price options before completing the order, so please proceed to enter shipping information to view options. Please note that if the shipping charge paid is inaccurate based on how the order is packaged, you may receive an invoice for the additional shipping expense. PLEASE COVER YOUR SHIPMENT WITH ROUTE PACKAGE PROTECTION; if you do not add Route coverage at checkout for an international shipment, the cost will be invoiced to you.
Is expedited shipping guaranteed?
The only guaranteed shipping services are USPS Priority Mail Express and UPS Air services; contact us if you need the package within 3 days. Expedited shipping is provided at no charge to the customer for orders over $175 and available at checkout for $13.00 if the order total is under $175, but Priority Mail is not a guaranteed service for delivery in 3 days. It is reliably accurate but there are instances when it does not arrive by its estimated date. We are unable to refund shipping charges for the carrier's delayed delivery unless it is a guaranteed service.
What is Route Package Protection?
Route is a new platform for customers to insure their order; at checkout, make sure the “Add shipping protection for $.XX” is selected. (This is underneath the subtotal and above the “update cart” button.)
For orders under $100, the cost for the protection is just 98 cents! For orders over $100, it is roughly 1 to 2% of the cart total before discounts. This is much cheaper and easier than any insurance that shipping providers offer! We highly encourage you to select this coverage to protect your Barn Chic items from loss, damage, or theft. With Route, even porch pirating issues and packages marked as delivered but not received are covered.
Once you complete your transaction, you will receive an email from Route that provides instructions on how to file a claim (with one click!) should that be necessary.
Do you ship internationally?
Yes, we do. For more information please visit our Shipping page. If your country is not a shipping destination, you may contact us to inquire about an order.
Can I get my order overnighted?
The short answer is yes, but it is dependent on volume and timing of order for that day; please text us at 512-710-1238 (preferable during standard business hours) and/or contact us to inquire about this service. We partner with USPS Priority Express and UPS for this service at the customer’s expense. The cost is dependent on weight/size of package and shipping destination; the least expensive option is $26.
How can I protect my shipment? Can I purchase insurance?
YES! We are so excited to offer our customers a very affordable and super simple way to protect your order from our hands to yours (not just your doorstep!) through Route. See above for more details.
Can I ship to an address other than my own?
Yes, and you can enter the recipient’s address directly on the order; it will ship straight to them with a gift receipt enclosed (no prices are on gift receipts or packing slips, and you can enter a custom message for the complimentary gift card!).
Why does my order tracking still say "Pre-Shipment?"
As of July 2020, we have seen a lack of tracking for some USPS orders; while this could mean that your order has not yet entered the postal system, it lately is more often reflective that the package has yet to be scanned on its journey to you. We have noticed that some packages never receive a scan (and hence tracking is not updated), while others are scanned the moment they enter the system. We apologize for the issue that is out of our control.
Can I leave a message for a gift card? Where do I do that?
Absolutely! We love sending our beautiful baby items as gifts to celebrate the most special of occasions! When you are in the checkout page – in your cart view – there is a question that says IS THIS A GIFT? with additional text following and a large box outlined in black with the text “Add gift card message or special instructions here.” Note that if you make changes to the cart, you will need to add the message again. If you didn't leave a note a checkout, simply reply to the order confirmation email and with your message!
Do you gift wrap?
We wrap every gift order in gift tissue, seal with a Barn Chic Boutique sticker, and enclose with a personalized note/gift message in a clear plastic mailer inside the shipping envelope/box so that your gift has a beautiful presentation!
How do I know if my order went through?
You will receive an email confirmation of your order immediately after the order is placed. If you do not receive an email confirmation, please contact us.
Where is my order confirmation?
As soon as your order is placed, you will receive an email confirmation to the email address you entered on your order. If for any reason you did not receive an email, please check your spam folder. If you can’t find an email from us, please email us to ensure that the correct address is on file for order confirmations and shipping updates.
How do I update or cancel an order?
Since we do our best to get your order processed and shipped as soon as possible, please text us at 512-710-1238 (preferable during business hours M-F 9-5 Eastern; if outside of business hours, we will respond the next business day) and/or email us (email@example.com) within two hours of placing your order to make sure we accommodate your changes before your order is out the door and on its way to you or the gift recipient! Please note that all items from the SALE! Collection are final sale and we are not able to edit or cancel those orders. ALL PRE-SALE ORDERS ARE FINAL and cannot be canceled (or returned). A 10% cancelation transaction fee applies to all canceled orders.
Special Sales & Holiday Promotions
Discounted pricing during special promotions is offered for a limited time while supplies last and is not applicable on previous orders. There are lots of special sales that are only available to our customers and email/text subscribers, so be sure to sign up for our list – and please know we respect your inbox and only email with sales or big announcements. To join, scroll to the bottom right of our website and enter your email.
My discount code won't work. Help!
Please note that discount codes may not be applicable during the first week of a new collection's launch period, on pre-sale items, and on most markdowns. Additionally, select brands prohibit additional discounts or promotions (including Milton & Goose). This is per our retailer agreement with our vendors. Thank you for understanding.
If an item is already marked down, additional discounts may not apply. Our system (like most e-commerce small shops) is only able to accept one discount code per transaction. If you would like to use two different discount codes (for different products as we cannot stack codes), please complete two separate transitions and we will combine the orders for shipping and issue a shipping charge refund for one order should the free shipping minimum be met. Note that we are unable to refund shipping charges if a second order is placed to redeem a reward certificate earned on the just placed order, even if items will ship together.
How do I initiate a return?
If for any reason you are not satisfied with an item you receive from Barn Chic Boutique, we will be happy to issue a return or exchange within 14 days of purchase date, provided that the item is still in its original packaging, has tags/replacement buttons attached, has not been worn or washed, and is within the limits of our return policy. Barn Chic Boutique items must be returned with their original tags/replacement buttons attached and in secure packaging. Original shipping charges are non-refundable.
To initiate a return, please read through our full return and exchange policy and begin your return on the link provided on that page. Note that international orders, sale items, and boxed items are final sale. See our return policy for full list of exclusions.
Do I have to pay for the return shipping?
Yes, the customer is responsible for the return shipping expense. If your return meets our return requirements via our online return platform, we can provide you with a link for a label that you can print out and affix to your package; a flat rate shipping fee of $7.95 (for returns up to $100) or $13.95 (for returns $100 and up) will be deducted from your refund.
Can I return or exchange items that were bought on sale?
All marked down items and items listed in the SALE! collection when purchased are final sale. Any item purchased with a code greater than 10% is not eligible for a refund. Holiday items are not returnable. Pre-sale items are final sale. If you would like the option to return any final sale items for a refund (pending all other return criteria is met), please select to purchase Kover Return Assurance at checkout.
What is Kover Return Assurance? *NEW*
Get peace of mind while purchasing final sale items when you add Kover Return Assurance at checkout. You’ll have the option to return eligible final sale items by adding Return Assurance at checkout. Cost is calculated based on all Return Assurance eligible items in your cart. Some exclusions apply (Milton & Goose furniture). Eligible items are identified with a Final Sale tag above the size options on the product page.
How long does it take to process my return?
Once your return shipment is received, your return will be processed within 3 business days (however, it may take around 10 days for your refund to appear on your bank statement). You will receive an email notifying you that the refund was processed (less shipping fees).
Is there a restock fee for returns?
On returns totaling $100 or more, or on returns of 3 or more items, there is a 15% restock fee.
HELP! I got an email/text saying my package was delivered and it isn't here!
So sorry for the trouble - this does happen on occasion. All packages are shipped with tracking; in the rare case that a package is marked as delivered via the provided tracking service but not received, please first reach out to any neighbors and your mail carrier if possible. Sometimes the delivery scan happens before the package is actually delivered, so please give it through the end of the day. If, after that evening, you still have not received your package, please contact us and we can help guide you on how to initiate an investigation with the delivering post office. Please note that Barn Chic Boutique cannot be held responsible for packages marked as delivered but not received due to theft or postal office delivery errors. PLEASE PURCHASE ROUTE SHIPPING COVERAGE TO ENSURE YOUR ORDER IS COVERED (even when the package shows as delivered but is not in your hands!).
What brands do you offer?
Barn Chic Boutique specializes in organic apparel and accessories for babies and toddlers. We seek out high quality, socially conscious, and eco-friendly lines and are proud to carry MilkBarn Kids, City Mouse, Buck & Baa, Jamie Kay, Briar Baby, Mushie, Meri Meri, Milton & Goose, Macaron + Me, Emerson & Friends, Rylee + Cru, Noralee, Fin & Vince, Peregrine Kidswear, Little Stocking Company, Pretty Please Teethers, Consciously Baby, L'ovedbaby, Hazel Village, Quincy Mae, Kyte BABY, Kozi & Co, Alimrose, The Simple Folk, Ade & Ayo, Wiley Baby, and more.
Where are you located?
Barn Chic Boutique is online only, though we do occasionally do pop up events in the Austin, TX area. Our orders are packaged and shipped from our family business in Austin.